Altius (“we”, “us”, “our”) is an AI automation agency based in the Greater Toronto Area, Ontario, Canada. We provide automation systems and related services to allied health and wellness clinics. Our website is altius.agency. You can reach us at hello@altius.agency.
Altius is accountable for the personal information under its control. We have designated a Privacy Officer who is responsible for our compliance with this policy and with applicable privacy law. You can reach our Privacy Officer at hello@altius.agency.
We collect information in the following ways:
We use collected information to:
We do not sell your personal information to third parties. We do not use your information for advertising purposes.
Where we send you commercial electronic messages (such as marketing emails) we do so in compliance with Canada's Anti-Spam Legislation (CASL). Every such message includes a way to unsubscribe, and you may opt out at any time by using that link or by emailing us.
Where we send automated SMS messages on behalf of our clients, those messages are sent to the clients' own customers who have provided consent through the client's booking and intake processes. Altius acts as a service provider in this context. Recipients may reply STOP to any SMS message to unsubscribe. Message and data rates may apply.
We use the following third-party services in delivering our operations and client automations:
Each of these providers operates under their own privacy policies and data handling practices.
Your account information and the end-customer data that powers your dashboards are stored in Canada (Supabase, Canada Central region). Some third-party providers we use — including Google, Go High Level, Make.com, Calendly, and Vercel — store or process certain data on servers located outside Canada, primarily in the United States. By using our website or services, you understand that some of your personal information (and, for clients, your end-customers' information) may be transferred to, stored in, and processed in jurisdictions outside Canada. While the information is in another jurisdiction, it may be accessible to the courts, law enforcement, and national security authorities of that jurisdiction. We take reasonable steps to ensure our providers maintain appropriate safeguards for personal information.
We retain personal information for as long as necessary to deliver our services and comply with legal obligations. Client data is deleted within 30 days of contract termination upon written request.
As a Canadian business we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). If you are located in Quebec, you may also have additional rights under Quebec's Act respecting the protection of personal information in the private sector (“Law 25”). You have the right to:
To exercise any of these rights, contact us at hello@altius.agency. We will respond to verified requests within 30 days, as required by law.
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, or loss. These include encryption in transit (TLS) and at rest, row-level database access controls that isolate each client's data, industry-standard hashing of account passwords, mandatory two-factor authentication for our team's administrative access, encryption of stored integration credentials, and least-privilege access controls.
No method of transmission or storage is completely secure. In the event of a breach of security safeguards involving personal information that creates a real risk of significant harm, we will notify affected individuals and the appropriate regulatory authorities as required by applicable law.
Our website and services are directed to businesses and adults, not to children. We do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us and we will delete it.
Our marketing website does not use tracking cookies or advertising pixels. Our client portal and owner console use strictly-necessary cookies to keep you securely signed in; these are not used for tracking or advertising. Standard server logs may be maintained by our hosting provider (Vercel) for operational purposes.
We may update this privacy policy from time to time. The date at the top of this page reflects the most recent revision. Continued use of our website or services after changes constitutes acceptance of the updated policy.
For any privacy-related questions or requests, or to reach our Privacy Officer:
Altius
Greater Toronto Area, Ontario, Canada
hello@altius.agency
altius.agency